RHA INSURANCE CLAIMS SERVICE
We’ve designed our proposition to expand beyond insurance products, creating significant value by combining expertise and experience with a unique client-focused approach to claims handling & risk management.
Our in-house claims team will hold your hand from the first notification through to final settlement, offering enhanced services as standard to all RHAIS clients.
- First Notification of Loss (FNOL) & Third Party Capture
- Liability Dispute Resolution
- Uninsured Loss Recovery
- Vehicle Value Assessments
- Quarterly claims reports and meetings
- Risk management meetings
- Attendance at loss adjuster meetings
- Property, Liability and Goods in Transit claims
We work with you on your risk management by assisting in the assessment, creation and implementation of systems & processes to drive down claims frequency and costs.
- Reporting and investigation strategies
- Extensive claims analysis of past and current trends
- Creating a culture of safety and accountability
- Driver selection, retention and training
- Agency driver strategies and procedures
- In vehicle technology such as telematics and CCTV
Our Claims Promise
- 100 years of combined claims handling experience within our dedicated team of haulage experts
- Continuous investment in our team’s development and haulage specific training sessions with industry partners
- Unrivalled experience & technical expertise in handling claims in the haulage sector
- We understand your business and we use our experience to steer you through the challenges
Claims can cause concern, stress and potential financial difficulty; we understand this deeply. We are here to listen to you, to understand your experience and find a resolution.
We have strict internal service standards, ensuring we stay intently focused on delivering rapid, effective responses. We provide regular updates to you, keep short diaries and will always keep you informed of progress or next steps in your claim.
We will keep you up to date at all times on the next steps to progress your claim, advise you on potential liability disputes and provide complete visibility and transparency.
Insurance expertise is only a part of the equation, we train all of our People extensively in client service and forensic claims analysis, but we also work with our RHA partners to provide extensive industry based training to our team. Our team are OLAT trained and have extensive expertise in all aspects of the challenges a haulier faces
It’s easy to do things well once; we strive for excellence every single day – nothing less than exceptional service will suffice and we have systems in place to ensure we deliver this standard.
frequently ASKED QUESTIONS
You should contact RHA Insurance Services as soon as possible with the details of the incident. This may include what happened, when it happened, who was involved, any photographs, witness details, police references and relevant documents.
The information needed will depend on the type of claim, but it may include policy details, vehicle registration, driver details, location, photographs, invoices, delivery notes, customer details and any correspondence relating to the incident.
Yes, it is usually best to report incidents early, even if the full position is not yet clear. Early notification can help avoid delays and gives the claims team the chance to advise on the next steps.
Where Goods in Transit cover is arranged through RHAIS, the team can help guide the business through the claims process and explain what information may be needed by insurers.
Make sure everyone is safe, contact the emergency services if needed, gather evidence where possible and report the incident promptly. Useful evidence can include photos, driver details, vehicle details, location, witness information and any third-party correspondence.
Specialist Haulage Insurance Products
Motor Fleet & Truck Insurance
Commercial Combined Insurance
Goods in Transit Insurance
Haulage Liability Insurance
Property & Business Interruption
Haulier's GAP Insurance
Cyber & Data Liability
Directors & Officers Insurance
Business Travel & Accident
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