At RHAIS, we’re excited to share that our newly launched RiskPilot platform is already delivering real, measurable benefits for fleet operators.
RiskPilot is an innovative online claims management platform built exclusively for the haulage and logistics sector. It provides operators with greater clarity, control, and confidence when managing claims, moving well beyond traditional reactive processes to offer a smarter way to manage risk, track progress, and ensure accountability.
Putting you in the driving seat
RiskPilot’s real-time digital dashboard gives fleet operators full visibility of both open and closed claims. Users can clearly see each claim’s status, review historical data, and identify recurring issues or emerging risks across their fleets. This transparency supports faster, more accurate claims handling while providing a clear view of long-term performance.
Benn Houghton, Managing Director of RHA Insurance Services, explains: “RiskPilot was created with one simple purpose: to put our members in the driving seat. For too long, operators have had to accept limited visibility and reactive service. RiskPilot changes that by providing transparency, clarity, and a clear line of sight on the work we are doing for our clients.”
Turning claims into risk insights
RiskPilot is not just about managing claims more effectively, it’s about learning from them. By analysing closed claims alongside open ones, the platform helps operators:
- Identify recurring causes of loss, from driver behaviour to operational risks
- Pinpoint opportunities to improve fleet safety and training
- Reduce the frequency and severity of future claims
Ultimately, it allows operators to create a strategy and process that will help them reduce overall claims costs and lower premiums.
Key features of RiskPilot
- Dedicated, tailored dashboard with full visibility of open and closed claims
- Real-time updates on claims progress and outcomes
- Customised risk reports highlighting areas of concern and opportunity
- Integration with motor fleet policies for seamless support
- Built-in renewal cycle reviews to support strategic decision-making
- Resource library and toolbox talks to strengthen driver behaviour and safety culture
- Online claim notification
Stephen Hards, Head of Operations at RHA explains, “RiskPilotby RHA Insurance Services, is an exclusive technology platform designed specifically for operators of Light & Heavy Goods Vehicles, Coaches & Vans, only available to clients of RHA Insurance Services. This is a unique service that gives our members greater clarity and control over their policies, claims, and data, helping ensure accuracy in claims and premiums while giving our members the insight they need to manage risk with confidence”.
Resource library added
Since the launch, there is now a useful Resource Library that has been added within Risk Pilot, providing valuable resources to enable effective Risk Management, highlights being; –
- Toolbox talks – specified training for your business, accessible at any time
- Guidance – providing guidelines as and when you need it
- Useful links – providing links to key / critical information, that can change day to day, to ensure businesses remain up to date
- Forms and templates – providing access, when required
Online ‘report a claim’
A new online motor claim form has also been introduced. The dynamic form only asks questions relevant to the specific loss and prompts users to upload all required validation documents, supporting faster and more efficient claims processing.
Sacha Clarke, Head of Claims at RHA Insurance Services, says: “This platform represents more than new technology; it reflects our commitment to innovation, transparency, and continuous improvement.” Clients have already commented, “This is so much easier for us to use, avoiding documents being missed and challenges with sending camera footage”.
Feedback from clients
“Risk Pilot has been key in our business taking a proactive approach to working with our drivers, identifying trends and implementing focused and specified training via the Resource Library”.
“We can easily identify our risks from the claims analysis provided, at any given time, and track our performance and improvements in our claims experience, following implementation of actions”.
“Our entire claims experience, for all classes of business, is available at all times with the current position, which supports our business in tracking any outstanding matters”.
“Our commitment has always been to exceptional service,” adds Houghton. Members can see every stage of the process for themselves, building trust and strengthening the partnership we have with them. Operators need more than insurance; they need insight, support, and tools to navigate an ever-changing landscape”.
Call our expert team on 0203 960 2944 or email enquiries@rhainsuranceservices.uk.net
